# Manage, upgrade, or cancel your subscription

> Change plans, update payment details, cancel anytime, and what happens if a payment fails.

- URL: https://www.offbook.com/help-center/account-billing/manage-your-subscription

Category: Account & Billing, in the [Offbook Help Center](https://www.offbook.com/help-center).

## Open the billing portal

All billing is handled through a secure Stripe portal:

1. Sign in to the app and open **Settings**.
2. Click **Manage Subscription**.
3. From the portal you can change plans, switch between monthly and annual, update your card, download invoices, or cancel.

## Upgrading or downgrading

Plan changes take effect through the billing portal. Upgrades unlock features (bigger audio allowance, full voice library, share links) right away. If you're mid-cycle, Stripe prorates automatically.

## Canceling

Cancel anytime from the billing portal. **You keep full access until the end of your current billing period**, and there are no cancellation fees. Your scenes remain saved on your account.

## If a payment fails

If a renewal payment doesn't go through, you get a **7-day grace period** with full access while you update your payment method (Settings → Manage Subscription → update card). You'll see a banner in the app until it's resolved.

## Subscription not showing correctly?

If you just subscribed and the app still shows your old plan, use the **refresh subscription** option in Settings, or sign out and back in. Still wrong? [Contact support](https://www.offbook.com/contact/support) with the email on your account and we'll sort it quickly.

## Refunds & billing questions

For anything billing-related that the portal can't handle, email [hello@offbook.com](mailto:hello@offbook.com) or use the [support form](https://www.offbook.com/contact/support). Signed-in requests get faster responses.